Troubleshooting online registration

Having trouble logging in? Below are some common problems and solutions with our online registration site.

Forgot username or password

If you don't have or don't remember your login information, here are the steps you need to take to reset your account.

1. Go to our online registration site and click the Forgot Password/Create Logins? link.
2. Enter the email address associated with your account. This is usually a University of Akron email, the email address used when purchasing a membership, or the email address used when first setting up an account in our online system. Other identifying information may be requested to confirm your account.
3. An email will be sent that contains a new temporary login information. Be sure to check your junk mail folder if it's been more than a few minutes.
4. Once logged in, you can update your username and password.

Registering a family member

If you are completing registration for a family member other than yourself (adult or child), you will need to create a guest profile for each family member you wish to enroll.

• When you are setting up your account for the firt time, you can do this by clicking Add Sub-Member after you enter your personal information. Repeat this step for all additional family members.
• You can also add a family member by clicking Add New Sub-Member when you are registering for a specific program.

Steps to enroll

1. Login to our online registration site.
2. Click Program Registration.
3. Select the program area you are interested in (e.g., swim lessons, outdoor adventure, etc.).
4. From the list of available programs, locate the one you would like to enroll in and click Add to Cart.
5. Verify that the program listed is at the correct day and time.
6. Check the box next to each member you are enrolling. You can add someone new if needed.
7. Click Continue to Cart if you are ready to check out, or click Continue Shopping if you have other programs to register for.

Still having trouble?

Please reach out to us if you need any help with online registration.